According to the survey of Council for Estate Agencies (CEA), about 4 out of 5 Singaporeans are satisfied with the performance of Singapore property agents.
Nearly 79% of respondents stated they are contented with performance of their property agents. However, this result is quite lower than the 81% survey in year 2012.
The Marginal decline starts after the percentage of pleased clients drop from 87% in year 2012 to 82% last 2015, while rental clients with 75% remain unchanged.
According to survey, respondents are most satisfied in the scope of service excellence, marking high grades to agents for responsiveness, politeness and for fairly accommodating the needs of customers.
However, some respondents gave low score in 3 areas, particularly that theirs property agent have been forceful in convincing them to complete the deal, property agents did not also precisely explain the amount of commission for brokering the agreement, and last property agents did not do their best to guarantee the client concerning the best price.
Nevertheless, the percentages of respondents deciding to work with an agent is still high at 60%, compared to 66% 4 years ago. Those who wants to handle their own dealings also drop from 10% to 9%.
The survey of 2,113 consumers was conducted last November 2015 up to February 2016. Of this number, 1,665 respondents had used their property agent, while 448 had not dealt with the services of agent before.
